 ethernightlearned my lesson |
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| August 11th, 2003 | 04:14 pm |
So, as some of you may have read in this entry, in a moment of weakness I ordered something off of an infomercial.
Well, that was about a month ago, and I have not seen it yet.
Last week I sent an eMail to their customer service department. No reply.
Today I called. Got voicemail.
Went back to the receptionist and told her that I needed to speak with someone today. She explained that they were very busy and that I need to leave a message if I want to talk to someone. My attempts at arguing were cut off by her transfering me back to voice mail.
I called back, and asked to speak to a manager. Which got me... you guessed it. Voice mail.
I called back. I explained that I had sent eMail and (lied and said that I had,) left messages and none of my attempts to resolve this issue had been resolved. I explained that if I did not get to talk to someone today, I would be contacting the BBB.
Can I have your number please? Someone will call you right back.
Three hours later, I called back again. Explained my situation again. Got a Nancy on the phone.
It would appear that when they said my order would take 5-7 business days to arrive, they were lying. It will actually take approximately 5 weeks. Oh, and I see that item is on back order.
I cancelled the order. I've learned my lesson.
Well, that was about a month ago, and I have not seen it yet.
Last week I sent an eMail to their customer service department. No reply.
Today I called. Got voicemail.
Went back to the receptionist and told her that I needed to speak with someone today. She explained that they were very busy and that I need to leave a message if I want to talk to someone. My attempts at arguing were cut off by her transfering me back to voice mail.
I called back, and asked to speak to a manager. Which got me... you guessed it. Voice mail.
I called back. I explained that I had sent eMail and (lied and said that I had,) left messages and none of my attempts to resolve this issue had been resolved. I explained that if I did not get to talk to someone today, I would be contacting the BBB.
Can I have your number please? Someone will call you right back.
Three hours later, I called back again. Explained my situation again. Got a Nancy on the phone.
It would appear that when they said my order would take 5-7 business days to arrive, they were lying. It will actually take approximately 5 weeks. Oh, and I see that item is on back order.
I cancelled the order. I've learned my lesson.
mood:  sleepy
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I used to work for an infomercial company. scum of the earth. bottom feeders of the marketing/ entertainment industry. and they hired COMPLETE IMBICILES for their customer service department. They paid tehm half what they would pay the production people. A mess.
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how awful!
unfortunately, in my dealings with the better business bureau, i have found them to be pretty useless.
unfortunately, in my dealings with the better business bureau, i have found them to be pretty useless.
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I've never actually contacted them. I've found that threatening to do so is usually sufficient to get shit done.
