ethernight
learned my lesson
August 11th, 2003 04:14 pm
So, as some of you may have read in this entry, in a moment of weakness I ordered something off of an infomercial.

Well, that was about a month ago, and I have not seen it yet.

Last week I sent an eMail to their customer service department. No reply.

Today I called. Got voicemail.

Went back to the receptionist and told her that I needed to speak with someone today. She explained that they were very busy and that I need to leave a message if I want to talk to someone. My attempts at arguing were cut off by her transfering me back to voice mail.

I called back, and asked to speak to a manager. Which got me... you guessed it. Voice mail.

I called back. I explained that I had sent eMail and (lied and said that I had,) left messages and none of my attempts to resolve this issue had been resolved. I explained that if I did not get to talk to someone today, I would be contacting the BBB.

Can I have your number please? Someone will call you right back.

Three hours later, I called back again. Explained my situation again. Got a Nancy on the phone.

It would appear that when they said my order would take 5-7 business days to arrive, they were lying. It will actually take approximately 5 weeks. Oh, and I see that item is on back order.

I cancelled the order. I've learned my lesson.
mood: sleepysleepy
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From:spaceman23
Date:August 11th, 2003 - 05:44 pm
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I used to work for an infomercial company. scum of the earth. bottom feeders of the marketing/ entertainment industry. and they hired COMPLETE IMBICILES for their customer service department. They paid tehm half what they would pay the production people. A mess.
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From:_veronica_
Date:August 12th, 2003 - 12:12 am
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erm. did you mean imbeciles?

*snickers*
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From:_veronica_
Date:August 12th, 2003 - 12:20 am
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how awful!

unfortunately, in my dealings with the better business bureau, i have found them to be pretty useless.
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From:ethernight
Date:August 12th, 2003 - 01:58 am
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I've never actually contacted them. I've found that threatening to do so is usually sufficient to get shit done.
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